Terms of Service

This English version is provided for convenience. In case of any conflict, the Korean version prevails.

Summary

Topic	In one line
Who you contract with	HyperReality Co., Ltd. (for overseas payments, Paddle.com is the Merchant of Record)
Your data	You own your customer data. We use it only to provide the service
AI coworkers	AI coworkers act only within the permissions you grant, and everything they do is logged. Output can be wrong and needs review. We never use customer data to train AI models
Pricing	Prices are listed on the pricing section of golem.so. Paid plans renew automatically. You can cancel anytime, and every payment is fully refundable if you request a refund within 30 days of the payment date
When these terms change	We notify you 7 days in advance (30 days if the change is unfavorable to you). If you disagree, you can terminate

Article 1 Purpose

These Terms set out the rights, obligations, and responsibilities of HyperReality Co., Ltd. (the "Company") and its members regarding the use of Golem (golem.so and console.golem.so, the "Service"), a service for hiring AI coworkers and delegating work to them, provided by the Company.

Article 2 Definitions

1. "Member" means a person who has agreed to these Terms and created an account for the Service.
2. "Team" means a shared workspace within the Service used by members together, and "Customer" means an individual or business that creates and uses a Team.
3. "Customer Data" means all materials that a Customer and its members upload to the Service or import from external services through integrations.
4. "Paid Services" means plans and add-on features that are used for a fee.
5. "AI Coworker" means an agent that runs on generative artificial intelligence and performs work assigned by a Member. AI coworkers are hired by role (planning, development, support, etc.).
6. "Worker" means a computer that runs AI coworkers. Workers may be operated by the Company or run by a Member on their own computer.
7. "Access Token" means a credential issued by a Member so that a worker or the API can access the Service.

Article 3 Posting and Amendment of These Terms

1. The Company posts these Terms on a page linked from the bottom of the Service's home page.
2. The Company may amend these Terms to the extent permitted by applicable law.
3. When the Company amends these Terms, it announces the effective date and the reason for the amendment on the Service from 7 days before the effective date. For changes unfavorable to Members, the Company announces them from 30 days before the effective date and also notifies each Member individually by email.
4. If a Member does not agree to the amended Terms, the Member may terminate the agreement before the effective date. If the Company, when giving notice under paragraph 3, clearly stated that "failure to object by the effective date will be deemed consent," and the Member does not object, the Member is deemed to have agreed to the amended Terms.
5. Previous versions of these Terms are available under "Previous versions" at the bottom of this page.

Article 4 Formation of the Agreement

1. The agreement is formed when an applicant reviews these Terms and the Privacy Policy, applies to sign up through a method offered by the Service such as Google account sign-in, and the Company accepts the application.
2. Persons under the age of 14 may not sign up.
3. The Company may refuse an application, or terminate the agreement afterwards, if the applicant used another person's information or previously had their use terminated for violating these Terms.
4. A Member who signs up on behalf of a business represents and warrants that they are authorized to agree to these Terms on that business's behalf.

Article 5 Managing Accounts and Access Tokens

1. Members must keep their accounts and Access Tokens from being used by others.
2. If an Access Token is leaked or suspected to be leaked, the Member must revoke it immediately and notify the Company.
3. For security, the Company may revoke an Access Token suspected of being leaked or misused without prior notice, and will notify the Member without delay after revocation.
4. Any action taken by a worker or external tool connected with an Access Token is deemed an action of the Member who issued that token.

Article 6 Provision and Changes of the Service

1. The Company strives to provide the Service 24 hours a day, every day of the year. However, it does not guarantee uninterrupted service.
2. Scheduled maintenance is announced 7 days in advance. Emergency incident response or security measures may be announced afterwards.
3. If the Company changes or removes an important feature of the Service in a way that is unfavorable to paying Members, it gives 30 days' notice and refunds the remaining period's fees to Members who terminate for that reason.
4. If the Company intends to discontinue the Service, it gives 90 days' notice and allows Customers to download their Customer Data.

Article 7 Paid Services and Payment

1. The details and fees of Paid Services are posted in the pricing section of golem.so. Plans differ by the number of AI coworkers you can hire and the number of runs per month; runs beyond the limit can be purchased as credit packs.
2. Domestic payments (Korea): The Company is the seller. Payments are processed by a payment gateway engaged by the Company, and the Company issues tax invoices and receipts.
3. Overseas payments: Overseas payments are processed by our online reseller Paddle.com, and Paddle.com is the Merchant of Record for all overseas orders. Paddle's buyer terms also apply to overseas payments, and Paddle handles receipts and taxes. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders.
4. Subscriptions renew automatically for the same billing cycle (monthly or yearly) until the Member cancels, and are charged to the registered payment method on the renewal date. The checkout screen shows the amount, billing cycle, next billing date, and how to cancel.
5. When a free trial converts to a paid plan or a recurring charge increases, the Company notifies the Member at least 30 days before the change of the date, amount, payment method, and how to cancel, and obtains the Member's separate consent. Without consent, there is no automatic conversion or increase.
6. Members can cancel from the Service's billing settings through a process as simple as signing up.
7. Refunds are governed by the separate Refund Policy.

Article 8 Customer Data

1. Customers own their Customer Data.
2. The Company processes Customer Data only to provide the Service, respond to incidents, maintain security, and comply with law.
3. Customers must have the lawful right to collect and use their Customer Data, and are responsible for disputes with third parties arising from their Customer Data, except where caused by the Company's intent or negligence.
4. When the agreement ends, the Company makes Customer Data available for download for 30 days and then destroys it.
5. The scope and conditions under which the Company processes personal information on a Customer's behalf are governed by the Privacy Policy and a data processing agreement (entered into upon request).

Article 9 AI Coworkers

1. AI coworkers run on generative artificial intelligence (such as Anthropic Claude). Output and messages produced by an AI coworker are labeled as AI-generated.
2. AI coworkers act only within the permissions the Member grants in the console (connected channels, available tools, and tasks that require human approval). Setting and changing those permissions is the Member's responsibility, and actions an AI coworker takes within them are treated as the Member's instructions.
3. What an AI coworker does (runs, outputs, and messages sent externally) is recorded in the console, and the Member can pause or dismiss it at any time.
4. AI output may be inaccurate or incomplete. Members must review output before using it, and the Company does not guarantee its accuracy.
5. Rights in the output belong to the Member to the extent the Company holds such rights.
6. Members must not assign AI coworkers work that infringes others' rights or violates laws or the AI provider's usage policies.
7. The Company does not use Customer Data or AI coworker inputs and outputs to train AI models, and sends them to AI providers only under terms that prohibit training.
8. If a Member runs a worker on their own computer with their own AI provider account, that provider's terms and fees also apply.

Article 10 External Service Integrations

1. When a Member connects an external service (messengers such as Discord and KakaoTalk Channels, work tools, AI provider accounts, etc.), Customer Data is sent to that service to the extent the Member directs. Processing after transfer is governed by that external service's terms.
2. Integration features may be limited by outages or policy changes of external services.
3. Messages from third parties who talk to an AI coworker in a channel the Member connected (for example, a customer asking a question through a KakaoTalk Channel) are also Customer Data. The Member is responsible for telling those people that an AI is responding and for what purpose.
4. Data left on the Member's device by a worker or the desktop app running on the Member's computer is managed by the Member.

Article 11 Prohibited Conduct

Members must not:

1. Violate laws or infringe others' rights (intellectual property, personal information, reputation, etc.)
2. Distribute spam, phishing, fraud, or malware
3. Circumvent or test the Service's security, or attempt to access other Teams' data
4. Collect data from the Service in bulk by automated means (scraping) without the Company's permission, or burden the Service with excessive requests
5. Copy or resell the Service, or reverse engineer it to build a competing service
6. Use AI Features to create content that deceives or harms others, such as deepfakes
7. Connect another person's AI provider account or external service token without permission
8. Have an AI coworker deal with third parties while pretending to be a human

Article 12 Restrictions on Use

1. If a Member violates Article 11, the Company may take action in the following order: warning, feature restriction, temporary suspension, and termination.
2. If there is a risk of immediate harm to other Members or the Service, the Company suspends first and notifies afterwards.
3. Members may object to an action, and the Company lifts the action without delay if the objection is justified.

Article 13 Intellectual Property

1. Rights in the Service and its software, design, and trademarks belong to the Company.
2. The Company grants Members a non-exclusive right to use the Service in accordance with these Terms.
3. The Company may freely use feedback and suggestions that Members send to improve the Service.

Article 14 Termination

1. Members may request account deletion at any time by emailing support@golem.so, and the Company processes the request within 10 days. The last admin of a Team may leave after transferring or deleting the Team.
2. If a Member leaves while using Paid Services, the matter is handled under the Refund Policy.

Article 15 Limitation of Liability

1. The Company is not liable for damages caused by force majeure, causes attributable to the Member, or outages of external services beyond the Company's control. However, where the Company's intent or negligence is also involved, the Company is liable to that extent.
2. Unless caused by the Company's intent or gross negligence, the Company's liability to a Customer in connection with these Terms is limited to the total fees the Customer paid the Company during the 12 months immediately before the damage occurred.
3. If a Member violates these Terms and causes damage to the Company, the Member must compensate the Company.

Article 16 Notices

The Company gives notice to Members by their account email or by announcements on the Service. Notices to all Members may be given by posting on the Service for at least 7 days.

Article 17 Governing Law and Jurisdiction

1. These Terms are governed by the laws of the Republic of Korea.
2. Disputes are resolved in the court with jurisdiction under the Civil Procedure Act. If the Member is a consumer, the Member may also file suit in the court with jurisdiction over the Member's address.

Business Information

• Company name: HyperReality Co., Ltd. (주식회사 하이퍼리얼리티) · CEO: Juyoung Kang
• Business Registration No.: 779-81-03359 · Mail-order Business Report No.: 2025-서울영등포-1006
• Address: 2F M874, 6-1 Gukhoe-daero 36-gil, Yeongdeungpo-gu, Seoul, Republic of Korea
• Contact: support@golem.so · +82 507-0178-7546

Addendum

1. These Terms take effect on 2026-10-16.
2. This revision aligns the refund line in the summary with the 2026-10-16 Refund Policy (full refund of every payment within 30 days). It is favorable to Members, and no paid service had been sold at the time of the revision, so no Member is adversely affected and it takes effect without the advance notice period.